FAQ
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
All payments are secure and processed confidentially.
Shipping
What are the delivery times?
What are the delivery times?
Delivery times are estimates and may vary depending on destination and carrier.
• France: 2-4 business days
• Spain, Italy, Portugal, Belgium, Luxembourg, Germany: 3-7 business days
What are the shipping fees?
What are the shipping fees?
France
• Home delivery: €5.90
• Pickup point (Mondial Relay): €3.90
Spain, Italy, Portugal, Belgium, Luxembourg, Germany
• Home delivery: €14.90
• Pickup point (Mondial Relay): €4.90
How can I qualify for free shipping?
How can I qualify for free shipping?
Free shipping is automatically applied at checkout when your order reaches the required amount.
• France: Free delivery from €50 (home delivery & pickup point)
• Spain, Italy, Portugal, Belgium, Luxembourg, Germany: Free pickup point delivery from €50
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
This link allows you to track every step of your delivery in real time, from dispatch to final delivery.
Returns & Refunds
Can I modify or cancel my order?
Can I modify or cancel my order?
- If your order hasn’t been shipped yet, you may request a modification or cancellation by contacting our customer service at: contact@prune-beauty.com.
- Once the order has been dispatched, cancellation is no longer possible, but you may return the items under our return policy.
What if an item is missing or damaged?
What if an item is missing or damaged?
If an item is missing or damaged, contact our customer service within 3 business days at contact@prune-beauty.com.
Including a photo will help us process your request more quickly.
Returns
Returns
- You have a 14-day withdrawal right from the date you receive your order.
- Items must be new, unused, unopened, and in their original packaging.
- Refunds will be processed via your original payment method within 14 days of receiving and checking the returned products.
- Return costs are at the customer’s expense, except in cases of defective products or order errors.
Please refer to our Returns Policy for more details.
